Telephone Support Hours are 8:00 am – 6:00 pm EST, Monday - Friday, with E-Mail support coverage during evenings and weekends.


Phone: (315) 251–1244

Photographers: Since no one knows you better than your lab, the current support channel is to call your lab and the labs will contact us for issues they cannot resolve. Every ROES lab offers different add-on modules, products and services, so please call your lab for your customer service needs. For system requirements, please visit the ROES Client FAQ page.

For common ROES Issues please visit