Lab Frequently Asked Questions

What are the system requirements to run the ROES Server?
What do I need to do to become a ROES Site?
What can additional launch configurations be used for?

What are the system requirements to run the ROES Server?

The ROES DP2 Server can be run on any DP2 Workstation – if the system can run DP2 it can run ROES. Windows XP/2003 Server or higher, with Java 6 or higher installed on the system (however we advise not running the ROES DP2 Server on the DP2 Server itself). A system running the ROES Stand Alone Server should be a minimum 1.8GHz speed processor with at least 4GB RAM and have the latest Java 6 installed. A newer 64 bit operating system like Windows 7 is strongly recommended, ideally with 8GB RAM or higher, and 64 bit Java installed. Generally Apple OS X 10.6 or higher, and all current versions of Windows will support the application. For either server, expect to need a good amount of drive storage for order processing and storage of images. A small lab could get by starting out with 250GB in free space; a larger site will want to invest in drive banks/arrays offering expandability to multiple terabytes as well as fault tolerance.

What do I need to do to become a ROES Site?

Once you have decided to become a ROES Site, we will send you a software license agreement covering the modules you wish to start with. You will need a system to act as an FTP Server to receive order files (hosted sites not recommended) and set up a folder on your web site to host your templates files. All ROES Sites get 4 unlimited use ROES Client launch configurations plus 1 test configuration (for testing new products in your test templates file or add-on modules). In order to configure your branded clients, please provide us with the following:
  1. Your external Internet address and a port to connect through to send orders via our RTP transmission method, or FTP can be used (though not for iPad ROES).
  2. FTP login information – you can set a universal login for all customers to use and issue it by request (prevents unknown persons from sending orders in); create separate login accounts for each customer by request (though you may end up needing to maintain a lot of accounts); or provide us with the universal login and have it coded into the client launch (so customers will not need to know it).
  3. Your state and sales tax rate to be used in ROES.
  4. The URL to a file containing an icon that you would like to use for the application. This will appear in the Windows task bar and will also be used on the desktop if they create a shortcut. This should be a maximum 128 x 128 pixel GIF or JPG File.
  5. The URL to a file containing your logo, banner, or whatever other image you would like to have displayed across the top of the main client window and index page. This file should also be a GIF, JPG, or PNG and be a maximum of 300 x 32 for the banner bar.
  6. Additional information to capture at client startup from customers, such as phone number, address information, ftp login/password, Tax Exempt status/ID, etc. Default fields currently required in the client are Account Number, Name, E-mail address, and State.
  7. Payment types you would like to offer to customers, such as charge to lab account, COD, Pick up and pay at lab, credit cards with data collected to be charged at the lab, or credit cards to be authorized before the order transmits to the lab. Online authorizers currently include Authorize.net, PayFlow Pro, PAYFuse XML, USA E-Pay, GoEMerchant.com, and Paymentech.
  8. After training on our Template Tool application, the URL to where your templates file will be stored on your web site.
Additional blocks of 5 branded ROES launches can be added to your base license as needed.

What can additional launch configurations be used for?

While your first client launch build may be suitable for the majority of your pro photographer clients, you can use the 2nd launch to target a particular market segment. Focusing a client branding or product list to studio-corrected work, wedding albums, sports or schools can drive up business. Additional ROES Clients can even be branded for a particular studio, large customer, or use as a walk up counter kiosk system. Please call us for more information.